Digital Transformation

Key Areas for Digital Transformation
Customer Experience
(most visible aspect of digital transformation) Use of digital media and social media, and building analytics capabilities to understand details of what makes customers happy to drive customer behavior towards purchase or use of services. Digital transformation can enhance customer service as well as the sales experience.
Operations
Automation is essential when moving towards digital transformation for a company’s operations and processes, and cost reductions. Combined together, network automation, open architectures, telemetry, machine learning, and programming with declarative intent, create an autonomous network that is predictive and adaptive to its environment, called the Self-Driving Network™.
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