What is Salesforce.com?
By now, it’s common knowledge that Salesforce.com is by far the most popular on cloud CRM globally. Salesforce’s revenue clocked at a whopping $21.25 Billion for FY 2021. This itself shows the enormity of Salesforce.com and is an indicator of the high level of market share that it has. What started in 1999 as a CRM platform has moved on to greater things which goes beyond traditional CRM and delves into customer centric processes, Analytics, Communities, Application Development etc. Currently Salesforce is valued roughly at $215 Billion, which is only going to increase given the past track records of the company’s performance. Just to give a snapshot Salesforce’s revenue has increased by 24.27% over the previous fiscal year. Salesforce revenue has grown at a CAGR of 51.22% over the last 20 years. Taken over the last 10 years, compound annual revenue growth is 29.04%. Also, Salesforce has been the leader in tha Gartner Magic Quadrant for the last 14 consecutive years and remains to maintain a steady lead over the next best competitor.
A snapshot of 2020 CRM Magic Quadrant:
How Salesforce.com ensures customer success?
What sets Salesforce.com apart is the culture of innovation they have adopted since inception. Salesforce truly understands futuristic requirements of various industry domains and rolls out essential products/ upgrades accordingly. They have also made sure that the Salesforce.com platform is flexible enough to accommodate all verticals and industries, which has made it one of the most accepted CRM Globally.
To deliver projects, Salesforce.com uses a network of Salesforce.com implementation partners who bring to the table their skills to implement the solutions as per client’s needs. This is where customers need to choose an implementation partner who can understand their vision and implement the solution accordingly. Few Important points to look for in a Salesforce.com Partner:
- Experience in terms of projects executed
- Successful implementations in the region
- Level and amount of Salesforce.com certifications held by the implementation team.
- Customer Satisfaction Index
A good Salesforce.com partner will understand the customer’s requirement and will do the solution accordingly and will also play a consultative role to adopt the best practices on the industry while involving subject matter experts in their projects. On the other hand, choosing a partner not as experienced will result in delayed projects, higher number of bugs and failed functionalities and lack of project vision & scalability. Hence choosing a right Salesforce partner is of paramount importance.
How Can TechMantra Global Help:
TechMantra Global is a leading Salesforce.com partner in Dubai. Being a Salesforce implementation partner in Dubai, TechMantra has helped multiple organizations in realizing their CRM goal via automating their Sales, Service, Marketing and beyond. With an inhouse Salesforce.com practice and certified technical resources with cumulative industry experience of 70+ years, TechMantra ticks all the boxes of been the best Salesforce.com partner in UAE for all your implementation, enhancements, integration and support requirements.
What TechMantra Brings to the table: Your Preferred Salesforce partner in Dubai
- Highly Experienced Delivery Team
- Salesforce.com Certified Professionals
- Wide Range of successful Salesforce.com Implementation
- Referrable customers in the region
- End to End Project Execution and Salesforce.com Support
- Domain & Vertical Experts
- Firm commitment on Project Timelines
- High ROI on implementation
TechMantra has worked with the like of Emaar, Damac, Ajman Free Zone Authority etc to enhance their Salesforce.com experience which has successfully increased customer reach and has maximized customer satisfaction. We at TechMantra are open to discuss your CRM requirements and suggest you the best way to approach your Salesforce.com project.